Policy
All Bathroom Products → fkab_bath → policy
Kitchen and Bath is dedicated to the utmost customer satisfaction with our products. Quality merchandise and exceptional shopping experience is guaranteed by our policy of total customer satisfaction.
If you are not completely satisfied with your purchase, general merchandise items may be returned or exchanged in their original packaging within 30 days of receipt. Furniture purchases and custom orders are subject to slightly different rules which are described on our terms of sale page. Please note that this policy does not extend to expenses for shipping and handling; forkitchenandbath.com will not refund the shipping charges for returned items nor pay for the shipping of returned items unless the items delivered were either not what you ordered or arrived damaged. In these cases, you must contact our customer service department immediately upon receipt and we will arrange for a pickup of the goods.
If you are not completely satisfied with your purchase, general merchandise items may be returned or exchanged in their original packaging within 30 days of receipt. Furniture purchases and custom orders are subject to slightly different rules which are described on our terms of sale page. Please note that this policy does not extend to expenses for shipping and handling; forkitchenandbath.com will not refund the shipping charges for returned items nor pay for the shipping of returned items unless the items delivered were either not what you ordered or arrived damaged. In these cases, you must contact our customer service department immediately upon receipt and we will arrange for a pickup of the goods.
Seller shall honor the terms of the warranty provided by the
manufacturer to the original Buyer for a period of one year from the date of
factory shipment. Seller shall assist Buyer, when possible, in making any
warranty repair claims. Defects caused by abuse, negligence or damage from
moving are not covered. This warranty provides you with legal rights, and you
may have other rights which vary from state to state.
Seller is not responsible for color and grain variations in wood,
leather, stone, marble, granite and other natural products. Certain
inconsistencies should be expected and add to the character of the merchandise.
Glass, mirrors, Lucite and metal finishes may be subject to small seeds, pits or
very slight discolorations. Seller is also not responsible for dye lot
variations and cannot guarantee exact matches between similar items. Seller is
not responsible for warranty claims denied by the
manufacturer.
All orders are subject to Seller’s acceptance and standard audit
procedures. Errors in arithmetic and pricing are subject to correction. In the
event Buyer does not approve a correction, Seller reserves the right to cancel
the order and refund Buyer’s deposit. Orders are at all times subject to
Seller’s ability to deliver the specified merchandise. If at any time, for any
reason, Seller determines that it is unable to deliver the purchased items,
Seller may elect to cancel the order if Buyer and Seller are unable to agree on
acceptable substitute items or new delivery schedule.
Buyer may not change or cancel an order without Seller’s
acceptance. In the event Buyer requests a change or cancellation, Seller will
determine if the request can be accommodated, and if so, if there are any fees
or penalties associated with fulfilling the request. Buyer shall be solely
responsible for all penalties and fees associated with any change.
Seller does not ship orders “on approval” by Buyer. Buyer is
solely responsible prior to the placement of any order to determine that the
colors, patterns, fabrics, design, dimensions and characteristics of all items
are as desired. Buyer is further responsible to ensure that all items shall meet
any requisite size limitations and are able to fit through doors and passage
ways when delivered.
Due to the fact that computer monitors exhibit wide color
variances, Seller is not responsible for the color representation of any
photograph viewed over the Internet.
Re-stocking fees
All merchandise is subject to a 25% re-stocking fee, conditional upon the product and its condition at the time of return. This determination will be assessed by our return merchandise team and considered final.